Refund and Returns Policy

Introduction

This policy outlines the terms and conditions for refunds and returns at https://www.gimra.store. By making a purchase, you agree to these terms. Please read them carefully.

Eligibility for Returns

We accept returns for items that are unused, in original packaging, and in the same condition as received. Returns must be initiated within 30 days of delivery.

Non-Returnable Items

Personalized or custom-made products
Items marked as final sale
Digital downloads or services

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed to the original payment method within 10 business days.

Refund Exceptions

Refunds may be reduced for items not returned in original condition or missing parts. Shipping costs are non-refundable unless the return is due to our error.

User Responsibilities

You are responsible for ensuring return items are securely packaged and shipped to prevent damage. We are not liable for returns lost in transit without proof of shipment.